Frequently Asked Questions

Neither exactly. We are a supply chain service provider, we integrate capacity from multiple certified factories and handle technical selection, QC, and delivery management. Think of us as your in-China procurement team.

It depends on the product. Standard fasteners typically start at 500 pieces, and trial samples (1-100 pieces) are available for quality verification before bulk orders. Send us your specs for evaluation.

Product, packaging, domestic freight, and our service fee. International shipping and customs duties are charged at actual cost. Every order is benchmarked across at least 3 factories to ensure fair pricing at the right quality level.

1) You send drawings/requirements → 2) technical selection & standard matching → 3) three-factory quote benchmark → 4) you confirm plan & price → 5) trial samples → 6) mass production with on-site QC → 7) inspection & shipping. We follow through every step.

All partner factories are ISO 9001 certified. Every batch ships with Material Test Certificates (MTC) and inspection reports. SGS or TÜV third-party testing can be arranged on request.

Step 1: lock in the right standard during technical selection (GB/T, ISO, ASTM, DIN). Step 2: on-site supervision at critical production checkpoints. Step 3: AQL sampling inspection before shipping. Your own inspector is welcome, we cooperate fully.

Send us photos and a description, resolution plan within 24 hours. Manufacturing defects are covered by the factory (replacement or refund); for serious issues we go to the factory in person. We do not avoid problems.

Yes. Samples are typically 1-100 pieces, lead time depending on complexity. Mass production starts only after sample approval. Sample fees can be deducted from the confirmed bulk order.

Standard fasteners: 15-25 days. Custom parts (special materials, non-standard dimensions): 25-45 days, depending on complexity and current factory capacity. A firm delivery date is included in every quote.

When factory capacity allows, yes. But heat treatment and surface finishing have fixed process times that cannot be compressed. We state the fastest realistic timeline upfront.

New clients: typically 30% deposit + 70% before shipment. Long-term partners can negotiate monthly billing or more flexible terms. T/T and L/C accepted.

Yes, before production starts. Once materials are ordered or production has begun, changes incur extra cost and delay. That is why we are thorough during technical selection, the specs you confirm are the specs you get.

Worldwide. Main markets: Middle East, Southeast Asia, Africa, South America. We know the customs requirements and documentation for different countries.

Sea freight, air freight, and express courier, we recommend the best option for your volume and urgency. Quotes include estimated freight. Your own forwarder can also be used.

By product type: fasteners in cartons + pallets; precision parts individually packed with anti-rust treatment; large structural parts in wooden crates. Export packaging is moisture-proof, rust-proof, and shock-proof to survive weeks at sea.

Yes. DDP pricing includes duties and destination charges. If you have your own customs broker, CIF or FOB is more cost-transparent. We handle both.

We coordinate any quality issue end to end, we do not disappear after payment. Technical questions like installation specs and maintenance advice are covered too.

Send photos and a description. We analyze whether it is a manufacturing defect, transport damage, or improper use: our responsibility means replacement or refund; a usage issue means clear guidance to prevent recurrence.

Yes. Unsure which material or standard to use? Tell us the operating conditions and we will analyze it. That is our core value, not just selling products, but helping you make the right technical decisions. Free of charge.

The longer we work together, the better we know your project types and quality bar, faster selection, sharper quotes, stabler lead times. Long-term clients can sign annual framework agreements with better pricing and priority scheduling.